YOTEL New York Times Square

Guest rating 8Deidre

Good location, comfortable stay

Liked: Comfy bed, good location, great housekeeping

Disliked: When arrived to check in - machine tried to charge me extra $400 Went to desk to check in said it was a glich However if had followed instructions would have paid unnecessarily. Check out same issue- tried to charge when had paid and had no outstanding

Guest rating 6Lucia

Guest rating 8Adriana

Guest rating 4Daisy

Guest rating 8Georg

Guest rating 3Simon

Guest rating 9Roger

Liked: Location

Disliked: No tea/coffee making facility. No daily drinking water.

Guest rating 9Brendon

Liked: The interior architecture was thoughtful, unique and it was a full experience. Food and entertainment was available within hotel and also across midtown.

Disliked: There was little to dislike. What I hope is that they are able to keep and maintain an awesome looking robotic arm that can handle guest luggage.

Guest rating 10Shenelle

Guest rating 5Alvaro

La relación calidad-precio es nefasta, mobiliario viejo y se escuchan a ambos vecinos. Las ventanas tampoco aislan y est

Liked: El personal muy atento y renuevan toallar cada día. La ubicación.

Disliked: Muy viejo y ruidoso

Guest rating 9Kaspar

Guest rating 7Jordy

Duur maarja blijft new york

Liked: We kregen eerst een verschrikkelijk gehorige kamer, die werd erna wel vervangen gelukkig voor een prachtige kamer.

Disliked: Bagage kan je bij het hotel laten, maar kost je wel 3 dollar per item! Service… ook die mannen kon geen sprankeltje vrolijkheid vanaf.

Guest rating 3Cathal

Ok

Liked: Good location near port authority . Checked in v late so was just a bed for the night before early check out

Disliked: Pay for bag storage. Rooms are outdated and power outlets weren’t fully functional

Guest rating 9Desheonna

Guest rating 9Stefan

Guest rating 8Joshua

Guest rating 10Edgardo

Liked: It Was Super Clean , The Lay Out Is Kinda Cool And The Room Was Nice

Disliked: I Will Say The Bathroom Not Having A Door And Stuff Kinda Weird For Me

Guest rating 2Gultekın Uzun

Disliked: The room constantly smelled of marijuana. This situation made us extremely uncomfortable. It was as if marijuana was being smoked in the room.

Guest rating 7Aristide

Guest rating 8Cristina

Buena ubicación

Disliked: Poca intimidad en aseo

Guest rating 4Colin

Not worth the premium rate.

Liked: Staff

Disliked: The room, the bed the bathroom. Television, safe and bathroom tap were broken. Very noisy air con. Tiny concierge desk considering the number of guests, I was unable to contact staff to fix issues.

Guest rating 8Mikolaj

Guest rating 1Arianna

Guest rating 10Milena

Excelente

Liked: Todo

Disliked: Todo estuvo bien

Guest rating 10Mohsin zuhair

Guest rating 10Espinoza

Guest rating 3Kris

Guest rating 7Matthew

Good value, clean and well located. Some minor issues with service and access

Liked: Great location and comfortable rooms

Disliked: Self check in did not work and long queues at reception. One of our rooms was over an hour late in being ready and repeated issues with access to the foyer door to access conjoined rooms

Guest rating 1Billy

Guest rating 8César

Guest rating 2Gioacchino

Disliked: Was bit by bugs during night. Very unhappy about my stay there.

Guest rating 8Margherita

Guest rating 9Laury

superbe

Liked: bien placé, proximité avec une station de métro bien desservie, personnel trés agréable, hôtel propre et moderne, belle vue depuis la chambre!

Disliked: rien

Guest rating 8Sofia

Vale la pena si vas a pasar fuera todo el día

Liked: La habitación es más pequeña de lo que esperábamos, y la cama se dobla para entrar en el espacio pero sorprendentemente es muy cómoda para dormir. Tiene TV y luces de colores que entretiene en la noche. Los productos de baño están muy bien

Disliked: La habitación se siente vieja, el baño es muy pequeño y lastimosamente se escucha cada sonido que hagas, no tiene muy buena ventilación la habitación, es incómodo si llegas con malestas grandes porque no hay espacio. El servicio de limpieza me parece muy bueno

Guest rating 9Kyshawn

Guest rating 7Fadila

Guest rating 5Aslam

Liked: Nothing

Disliked: No catle for water and oven

Guest rating 3Ashley

Convenient location, but the overall condition and comfort of the room left room for improvement

Liked: Close to penn station

Disliked: Unfortunately, the room did not quite meet my expectations. While the hotel has a modern concept, some areas felt dated and could benefit from better upkeep. I noticed a few maintenance concerns

Guest rating 10Clara

Guest rating 10Daniel

Guest rating 10Nichelle

Guest rating 8Nichelle

Guest rating 4Andre

Reservation was canceled by the hotel

Liked: Unfortunately, there isn't much positive to say about this hotel.

Disliked: When we arrived at the hotel, the self-check-in kiosk wasn't working, so we had to go to the front desk. Since it seems like every other self-check-in attempt fails, the line was very long. We were told that our reservation had been canceled because it hadn’t been paid for. After a long search, they finally realized that the reservation had actually been paid for. Since our rooms had been given to other guests in the meantime, we first had to stay in a lower-quality room and were able to move into the rooms we’d booked the next day. By that point, no one had apologized for the mistake. The next day, we cleared all our luggage out of the rooms to store it and move into the new rooms later. We were then informed that we had to pay a fee to store our belongings in the rooms. When I asked why we now had to pay these fees for their mistake, we were told: “Those are the rules.” I find it absolutely outrageous that a mistake clearly made by the hotel is now being treated as my problem. No one has ever apologized for the mistake, and it seems like everything revolves around their procedures rather than the guests. I spent some time at the front desk and witnessed several cases similar to ours during that time. The staff even lie to guests, saying, “We never cancel a reservation,” and send people away. This happens especially when people don't speak English very well. If you book a room at this hotel, I would recommend printing out all your receipts and bringing them with you in English. This is especially important if you book through Booking.com, as there seem to be a growing number of issues there. The refund for the first night is still pending. However, I expect there will be problems with this as well. The rooms are OK. Unfortunately, they show clear signs of wear and tear, and they aren't particularly clean either. There was hair on the shower wall, and the bed linens had stains.

Guest rating 10Nichelle

Guest rating 6Abott

Guest rating 5Shamirov

Guest rating 9Akelia

Guest rating 8Bulent

Güzel bir konsept

Liked: Ulaşımı kolay, compact bir odaydı. Her şeyi vardı ama tabi küçük bir alana yerleştirilmiş

Disliked: Benden önceki müşteri safebox’ı kapalı bırakmış. Resepsiyona iki akşam konuyu ilettim, birini göndereceğiz dediler ama iki akşam da kimse gelmedi. Ben de bir daha iletmedim.

Guest rating 4alessandro

Buono solo per la posizione, purtroppo l’Hotel di una volta è soltanto un vecchio ricordo.

Liked: Posizione. Solo una persona gentile al front Office. Le signore delle pulizie anche molto gentili.

Disliked: Accoglienza all’hotel. Abbiamo alloggiato in questa struttura anni fa prima che fosse Hilton ed era molto efficiente. Inoltre c’era la possibilità di fare il check in autonomia. Questa volta non solo non era disponibile ma hanno rallentato il processo in maniera incredibile. Nella prenotazione ogni stanza era a nome delle persone ma io che ero il mandante della prenotazione non ero ancora presente perché sarei arrivato il giorno dopo. Hanno fatto attendere due bambini di 6 è 8 anni dopo un volo di 8 ore è attesa infinita ai passaporti dicendogli che non era competenza della reception riportare i nomi della prenotazione da Booking. Che erano nella prenotazione perché una volta chiamato il numero di assistenza hanno confermato l’errore della struttura.Assolutamente nessuna empatia. La ragazza Receptionist con i capelli neri all’indietro e gli occhiali con il suo collega ci ha anche risposto male. Non ci sono state delle scuse e nessun tipo di amenities. Di 4 stanze ci è stato regalato 2 bottiglie di acqua. In 9 persone, 2 bottigliette. Inoltre polvere nelle stanze in tutti i ventilatori. È nella cassa vicino al comodino del letto. Polvere presente da mesi.

Guest rating 6Sandra

Da die Lage perfekt war und das Personal freundlich, könnte man das Hotel trotzdem empfehlen.

Liked: Die Lage war perfekt, sehr zentral. Den Central Park, den Times Square, den Madisson Square Garden, den Grand Central Terminal, die Public Library waren fußläufig zu erreichen. Die Betten waren sauber und sehr weich. wir hatten pro Person 2 Kissen und nur eine Dekce für 2. Wir hatten um eine zweite Decke gebeten, diese aber nicht bekommen. Die vorhandene Decke war aber ausreichend. Die Rooftop Terasse ist sehr schön.

Disliked: Die Sauberkeit. Das Zimmer ist sehr abgewohnt. (schimmeliger Duschvorhang, abgebrochene Duschhalterung, dreckige Wände). Keine isolierten Fenster. Den Verkehr konnte man deutlich hören.

Guest rating 3guion

Liked: I like the location because its near time square

Disliked: Expensive! I reserve a queen size bed but property give me double deck type of bed and i paid 450$ but no toiletries and even slippers!

Guest rating 4Wilvinson

Guest rating 4Alex

Liked: They charged me 150 for no reason and still haven’t gotten it back

Guest rating 6Manoj

Guest rating 10Natalia

Guest rating 4alessandro

Guest rating 10Majo

Guest rating 3Diana

Guest rating 10Nerck

Guest rating 9Léa

Au top du top

Liked: L’accueil , le mobilier , l’ambiance

Guest rating 8Virginie

Liked: Très bon emplacemrnt, à quelques minutes à pied de times Square et de la station de metro Port-Authority

Disliked: Salle de bain assez vetuste (lavabo et bac de douche)

Guest rating 5SERGIO

Liked: Location

Disliked: The curtain of Blackouts closed There were no clothes hangers. Two lifts to reach the room The keys did not work.

Guest rating 8Kalina

Miejsce , pokój , komfort na dobrym poziomie . Obsługa przy meldowaniu poniżej oczekiwań

Liked: Lokalizacja i widok z okna na 24 piętrze. Dodatkowo pokój nie był wcale taki mały , w zupełności zapewniał komfort i wypoczynek na odpowiednim poziomie

Disliked: Sam proces meldowania trwał bardzo długo , dodatkowo nałożyły się problemy z brakiem działania karty do otwarcia pokoju . Każda próba zgłoszenia kończyła się staniem w długiej kolejce do 2 wind i trwalo to ok 1,5 godziny . Panowie z recepcji mieli problem w rozwiązaniu , zapewniali że wyślą personel ,który otworzy pokój . Tak się jednak nie stało . Osoba z recepcji stwierdziła , że nie widzi problemu a ja nie potrafię słuchać 🤦🏻‍♀️

Guest rating 7Raquel

Estancia breve

Liked: La ubicación

Disliked: Un hotel muy grande y despersonalizado, muchísima gente, el servicio de atención en recepción muy seco y escueto. La iluminación de la habitación, es muy mala, 2 opciones, un encendido que te deslumbra, y otro que no se ve casi nada. Te ofrecen custodia de maletas desde que haces el check out hasta que te marchas de la ciudad, pero te cobran 3 dólares por bulto. Con lo que cuesta la noche de hotel 480 dólares, creo que este servicio debería de estar más que incluido, al igual que el desayuno. Hemos estado en 2 hoteles en nuestra semana de vacaciones , este no lo recomiendo

Guest rating 7Gudni Thor

Guest rating 3jie

对希尔顿这个品牌很失望。

Liked: 位置。

Disliked: 设施和服务。作为希尔顿旗下的酒店，入住前几个小时寄存一下行李就收费3美元/件。房间出奇的小，需要把床折叠起来才能转开身，没有冰箱没有一瓶水。餐饮区找点儿开水都没有，所有东西都另外收费。从来没有住过这么差的四星酒店，居然收费近四百美元。

Guest rating 7Chrys

Liked: This is the second time we have stayed here. It’s central location. Room is ok.

Disliked: Upon check in we confirmed that we need an invoice for our stay. The receptionist on duty at that time confirmed that yes upon check out you will receive it, business name no issue. Upon check out there was a complete argument over the policy of getting an invoice by the 2 receptionist on duty. I explained that as a hotel owner myself I know how it works. Back and forth they made me feel like I was completely insane and would not call the manager. Gave me his email, and then I showed them where it says on this platform that invoices are issued by the property. They finally gave me the invoice without even an apology. Allowing me to leave without acknowledging they made the mistake of not knowing their jobs. Respect your guests! Rude and disrespectful!

Guest rating 9Jayaganesh

Guest rating 7Alvin

Good hotel in a great location at a reasonable price.

Liked: Great location. Reasonable price.

Disliked: Dirty towel in the bathroom when I checked in.

Guest rating 4Qinghong

Guest rating 10Camille Rita

Guest rating 7Joanna

Guest rating 7Ilanit Mugrabi

Guest rating 2Brittani

Guest rating 10Juan

Guest rating 1Bruno

Guest rating 10Ileangelie

Guest rating 1Catharina

Guest rating 1rolando

mala

Liked: mala

Disliked: la atención personal

Guest rating 9Theo

super

Guest rating 4TAKAO

Disliked: スタッフが最低。長く待たされ、結局何もしてくれない

Guest rating 8Heather

A nice compact room.

Liked: It was is in a great location for getting to the Javits Center daily.

Disliked: Some of the plugs at the desk didn’t work.

Guest rating 5Sascha

For 1 night it is passable, for longer stays I would not take it.

Liked: The room itself was clean and the bed was comfortable. There was a luggage storage, but this was chargeable.

Disliked: The check in took a very long time, we have approx. Waited 1 hour. The check-in at the machine did not work. First the key cards did not work so that we had to queue again at the reception. Overall, the reception staff seemed poorly trained and overwhelmed. The shower was completely calcified and the shower head was partly broken so the water ran out on the side.

Guest rating 9David

Easy and quick hotel

Liked: Good location , convenient location

Disliked: Very good location

Guest rating 7Iván

Correcto

Liked: Estaba bien

Disliked: Me gustaría un servicio más cercano

Guest rating 8David

It was fine.

Liked: It was convenient and familiar as I lived in the area a few years ago.

Disliked: Ice makers were not on my floor

Guest rating 8Carmen

Liked: La situación

Disliked: La habitación era pequeña, la cama se recojia para que hubiera mas espacio. Pero por otro lado, solo estabamos en la habitacion para dormir

Guest rating 8yamilex

Guest rating 9Lana

Guest rating 10Roy-Pretet

Très bon hôtel à NYC

Liked: L'emplacement, le confort, les services,la vue

Disliked: Les 3 dollars en cash pour laisser son bagage après le Check out

Guest rating 4Tanya

Liked: the location

Disliked: kiosks weren’t working so took forever to check in despite asking i wanted an early check in…

Guest rating 6Petr

Disliked: Sprcha byla takova, ze nesla pustit voda a vodni kohout mi zustal v ruce. Nastesti sel nasadit zpet a pri vetsi sile sla pustit i voda. Cely sprchovy kout byl nedotazeny, a takovy hodne opotrebovany. Za ty penize to nestalo.

Guest rating 1Morgane

Guest rating 10Paolo

Liked: Posizione e struttura

Guest rating 2Morgane

Guest rating 7Celina Theresia

Guest rating 7carmen

Stay for one night

Liked: Was near Hudson yards

Disliked: Was very small room and too many people for the elevators

Guest rating 8Sohane

Guest rating 8Petra

A good place overall :)

Liked: Location is very good and not too busy. Room actually nice and ok but too small for two people, same with bed. They have breakfast, so good when in a hurry. Nice view. And I liked the layout.

Disliked: Breakfast was very unhealthy, very american. No food allergies were accounted for, at all. Being a 'easy access' hotel means no real front desk or not really people to help you. I expect more friendlyness, forthcoming, helpfullness. There was only one guy who was really kind and helpful, he was their repair-handy-everything guy! Everything costed extra on top, water coffee, and even the suitcases in the safe.

Guest rating 4Nicole

Pay more money for a better place.

Liked: For $500/night on a week night this place was exceptionally over priced. The room was not clean. My "Premium City View" was a 90% view of another building, 10% view of the street. The bed had dirty fingerprints on it. The head of the bed looked like a dog had chewed it. When I asked to be moved they said they could move me the next day, but that they were out that day. I moved the next day to the view I was expecting and a few more inches of space.

Disliked: Cleanliness, space.