Park Plaza London, Park Royal

Guest rating 10Ephraim

Guest rating 9Adnan

Guest rating 8Muhammet

Guest rating 9Adnan

Guest rating 9Adnan

Guest rating 10Clifford

Excellent

Liked: Breakfast is excellent. So many choices and the staff is always very helpful.

Disliked: Some bathroom doors not sealed enough so water leaks out.

Guest rating 9Adnan

Guest rating 10Noor

Guest rating 8BenFx

Guest rating 10Carly

Disliked: Nothing

Guest rating 1Tina

No sleep

Liked: The location was quite good

Disliked: The noise at night was terrible from the road. Although room was modern there were quite a few scuffs and general upkeep wasn’t great.

Guest rating 10Jade

Guest rating 10LISA

Great hotel & above & beyond staff

Liked: Lovely clean, large bedroom. Very comfy bed. Staff are super friendly & helpful. V good breakfast.

Guest rating 9Tanja

Guest rating 10Georgina

Guest rating 10Georgina

Guest rating 5Richard

Guest rating 10Green

Great stay as always

Liked: The staff was really nice and welcoming also got extra cupcakes on arrival which I thought was really sweet, my daughter loved them, it was her first time staying and she really enjoyed herself especially the Nutella sauce pump in the restaurant for breakfast lol.

Disliked: Everything was fine, the only thing was the shower floor in the bathroom in our room I think it had limescale but other then that everything was Great!! And my family and I had a wonderful stay I've been here twice and will definitely recommend I'll be booking soon.

Guest rating 10Adrian

Guest rating 8Kemmy

Brilliant

Liked: The whole room they gave me was AMAZING

Disliked: The fact that I wasn’t on the top floor like I asked in the beginning

Guest rating 10Jason

Guest rating 9Adnan

Liked: تعامل موظفه الاستقبال كيتي كانت مرحه

Guest rating 8Shakera

Guest rating 9Adnan

Disliked: مكانه يبعد عن سنتر لندن 20 دقيقه بالسياره

Guest rating 7Rob

Guest rating 10Jason

Guest rating 10Joanne

Great room, comfy, spacious topped off with fabulous staff

Liked: Everything! Staff were great, especially Katie on reception, she was friendly and lovely. The room was fabulous 👌 comfy beds. Very clean, spacious. We had a good stay.

Disliked: Nothing

Guest rating 9matilda

Guest rating 9Keniesha

Park plaza is 10/10 price is right and excellent service staff are welcoming don’t esitate my favorite spot love it

Liked: It’s was everything clean spacious comfortable sleep views.

Disliked: There was nothing I don’t like its one of my best hotel .

Guest rating 9Bayan

Guest rating 9Cat

Liked: The room was lovely. Beds very comfy, great staff and the aesthetics of the whole hotel was lovely.

Disliked: The only criticism is the bathroom situation and the lack of privacy. As was travelling with a colleague and not a partner, I think the lack of doors to the bathroom is a tad unfavourable.

Guest rating 10Afif

Guest rating 10CLAXTON

Liked: Very clean and friendly

Guest rating 10Ioana

Guest rating 10Aram

Guest rating 10Irfan

Marvelous

Disliked: Everything about it and more importantly it's people who made it even better..

Guest rating 10Ahmed

Guest rating 8Thabelo

Disliked: The cleaning service could improve.

Guest rating 8Ryad

Liked: الفندق جيد والموظفين متعاونون

Guest rating 10Denny2018

Guest rating 9Johannes

Liked: prima hotel voor een stedentrip

Disliked: best ver uit het centrum. Ligt vlak naast underground station, maar dan is 't wel halfuurtje naar het toeristisch hart.

Guest rating 10Liban

Guest rating 10Samson81

No regrets. Would stay over and over again

Liked: I loved the hotel and staff so much they were polite, friendly, helpful with any questions I had.

Disliked: There was no microwave service for food from outside the hotel

Guest rating 10Kyle

Stayed after Bon Jovi concert - 🥳Hotel staff were brilliant Room was clean and quiet Breakfast was good and they were

Liked: Hotel staff were brilliant Room was clean and quiet Breakfast was good and they were great when I asked about vegan options

Guest rating 7Lauren

Needs more staff

Liked: We got a VIP room and free prosecco which was a really great addition. The hotel was stylish, the rooms were big and better than we were expecting.

Disliked: We travelled down for a concert and were quite short of time, unfortunately the restaurant service was SUPER slow we were there for well over an hour and could see a lot of unhappy customers. There was only 1 person taking orders, making orders and then also disappearing to deliver room service. The restaurant definitely needs to be staffed better to be more efficient. Location wise, it was quite far from Wembley/Central and awkward to navigate around.

Guest rating 9Daniel

Liked: Czysto, duże pokoje, restauracja, blisko metro

Disliked: Słabe światło w łazience,

Guest rating 10Mert

Liked: great

Guest rating 8John

Guest rating 10SweetSam

Guest rating 8Rose Athena

Guest rating 10Bashar

Guest rating 9Masarwa

Guest rating 10M A Saleem

Guest rating 8Rose Athena

Very good!

Liked: Very modern & clean

Disliked: The bathroom & toilet overflowed with water

Guest rating 10Silvio

Sehr netter Service und sehr gutes Frühstück sowie Abendessen

Liked: Sehr guter Service, immer nett und zuvorkommend. Sehr gutes Frühstück und Abendessen.

Disliked: Alles in Ordnung.

Guest rating 7Joyce Adriano

A good choice, provided it’s under £100 per night.

Liked: The rooms are clean and comfortable, and a nice toiletry kit is provided. Daily housekeeping is available, the breakfast is excellent (featuring fish, cold cuts, pastries, etc.), and newspapers can be requested. The staff are very helpful.

Disliked: There is no private parking, though there is some parking near the hotel (limited to about 20 spaces). Public transport links are restricted to buses only. The hallways outside the rooms could use better soundproofing.

Guest rating 10Raheem

Would recommend others to stay at this stunning hotel

Liked: Aesthetically pleasing and the staff were nice

Disliked: Nothing

Guest rating 9MANASSEH

Liked: The staff were simply fantastic

Guest rating 9Liam

Guest rating 7Ben

Guest rating 10Keziah

Guest rating 8Daley

Guest rating 9John

It's a good quality hotel that I like and it didn't disappoint.

Liked: Lovely room as ever. Helpful and pleasant staff. Food in restaurant was pretty good (portion was massive). Even used the ice machine in the corridor.

Disliked: Nothing bad to say.

Guest rating 10Jaccob

Guest rating 10Jason

Guest rating 4Antony

Did not like the decor, dark and depressing.

Disliked: Did not like the decor - bathroom was too dark and poor layout, digital controls were not easy to use, room service took 45 minutes to produce a pizza ordered at 11:05pm

Guest rating 9Auke

Guest rating 10Mariia

Guest rating 10MAZIN

Liked: Location and staff

Disliked: NA

Guest rating 10Rosanda

Super

Liked: Hotel moderno uređen, besprijekorno čist, dorucak bogat, veliki plus prostorija za prtljagu u koju mozes ostaviti stvari prije i nakon check in… sve preporuke ❤️

Guest rating 10Matari

Disliked: الإضاءة ضعيفة

Guest rating 7Mike

Guest rating 9Anja

Liked: Wir waren zum 5.Mal in diesem Hotel, und werden auch nächstes Jahr wieder dort übernachten, da sowohl die Zimmer sehr schön sind und das Personal außerordentlich freundlich und hilfsbereit ist, das Frühstück ist ausgezeichnet, die Lage des Hotels ist sehr gut, wir haben nichts auszusetzen!

Guest rating 10Seember

Exceptional hospitality that made all the difference!

Liked: A wonderful stay thanks to Nina, Raheem and the entire team! I had a lovely four-day stay, and what stood out most was the exceptional hospitality and genuine kindness of the staff. The real gem of this hotel is the staff. Nina went above and beyond to ensure I was comfortable after the issues with my initial room. She arranged for me to move rooms and thoughtfully left a handwritten apology note and a cupcake, which was such a lovely gesture. Just when I thought she couldn’t be any kinder, on check-out I was presented with chocolates and a handwritten card wishing me a safe journey home ahead of my departure. It was incredibly thoughtful and genuinely touching. Raheem was equally wonderful. He was so accommodating, helping with my room, assisting with my luggage, and always making time for warm, lovely conversations. His friendliness and willingness to help made me feel so welcome and at ease. Both Nina and Raheem went beyond simply providing good service. Their warmth and thoughtfulness made a real difference to my stay The wider team also deserves recognition for creating such a welcoming atmosphere - from the security at the door, to the help staff at the restaurant, etc. Just wow! Hotels are ultimately about people, and Nina, Raheem and their colleagues are a wonderful reminder of how much exceptional service and simple acts of kindness can elevate an experience. I left feeling genuinely cared for and with such fond memories of my stay. Thank you, Nina and Raheem and the entire team for making my experience here such a special one. You are both a real credit to the hotel, and I hope management recognises the difference you make to your guests. I would happily return and wouldn’t hesitate to recommend this hotel!

Disliked: My very minor inconveniences do not hold a flicker to the exceptional service I received here.

Guest rating 10Kirsty

Liked: Loved it, decor was amazing

Disliked: Nothing

Guest rating 9Pete

Liked: Brilliant, comfy rooms. Kind staff good location

Disliked: Only let down was the ai assistant, just gave me a bunch of nonsense .

Guest rating 8DP

Liked: The room, although AC not working. Didn't report as I was only there 3 nights. Receive upgraded room upon arrival., sofa in room, with slippers and robe.

Disliked: Upgraded room, but no shaving kit.

Guest rating 8Ollie

Excellent room and comfortable bed. Friendly and helpful staff

Liked: It was easily accessible, clean, up to date and generally to a very high standard.

Disliked: N/A. Very happy

Guest rating 10Zeynab

Guest rating 6Mohamed

Decent hotel for max 2 days stay

Liked: Spacious Room, Clean toilets ans towel. Good beds..

Disliked: FO staff needs training how to hanle customer and their request. It was mentioned we are VIP for day 1 and we didn't even get normal treatment. Breakfast needs little more variety.

Guest rating 9Yu

Guest rating 9ABDULLAHI

Liked: The hotel is clean. Smells very pleasant

Disliked: My room location

Guest rating 9Aleksandr

Guest rating 1Ravindran

Liked: Poor

Disliked: Poor

Guest rating 10Karina

Guest rating 1Amaan

Liked: The hotel didn’t have a room available for me when I arrived. This was at 11pm and then they sent me to a sister hotel 40 minutes away. I made a formal complaint and I still haven’t had any refund

Guest rating 8John

Liked: Very helpful and friendly staff, nice rooms

Disliked: Bathrooms could have proper doors

Guest rating 9Hoss

Guest rating 8Keniesha

The hotel was immaculately clean, beautifully presented, and had such a welcoming atmosphere. The room was spacious, war

Liked: My stay at Park Plaza Hotel was absolutely wonderful, and I cannot praise the experience enough. From the beautiful, spacious surroundings to the exceptional service provided by the staff, everything made my stay truly memorable.

Disliked: I wound say decoration for worm other wise the best Sometimes, you stay somewhere that simply exceeds your expectations, and Park Plaza Hotel was one of those places for me. Everything was beautiful, comfortable, and well taken care of, making my experience a genuine pleasure from beginning to end.

Guest rating 8Clarisse

Super

Liked: Très bon accueil du personnel Service en chambre impeccable Chambre propre Très bon petit déjeuner

Guest rating 10ራሄል

Guest rating 8Gladys

It was good. I would go back to this hotel.

Liked: The hotel is quite good just as indicated. The access to the train station makes movement very easy while there. I loved the breakfast. The staff here are amazing very helpful and always smiling. My package from amazon was delivered after I had checked out and I still managed to get it.

Disliked: The only challenge was housekeeping, if you don't ask for the room to be cleaned and for the essentials like shower cap etc. you don't get. Also nobody helps you with the luggage right from the reception that was a shocker for me as most hotels they assist ( maybe it's a Europe thing). On one of the days the housekeeping team returned a dirty used spoon in a position to make it look like it was cleaned. I showed it to the reception and they brought me clean spoon and cups. They are responsive to complains but the complains can be avoided if housekeeping do their job well.

Guest rating 10Vaughan

Guest rating 10Tomasz

Disliked: Be careful with 30 min limit to pay for parking! If you do end up getting a fine please contact the hotel. In my case they were very helpful and managed to cancel the fine.

Guest rating 7webster

Guest rating 10Erind

Tutto perfetto

Liked: Tutto

Disliked: Niente

Guest rating 10Ahmed

Best room in London

Liked: Great facilities

Disliked: Nothing

Guest rating 10Susan

Guest rating 10Susan

Guest rating 8Mark